The Moto X does look sweet, the reviews have been positive, we are gagging to get our hands on one.

However one axe to grind with US handsets is their rubbish ability to work in Europe, so we contacted Motorola to see if the Moto X worked in Europe and when we can get the Ultra Maxx.

This is the resulting transcript.


 Jingky: Hi, my name is Jingky. How may I help you?
 Moto Customer: Hey
 Moto Customer: I wanna buy a moto X off plan 
 Moto Customer: how can I do this
 Jingky: Good day,  please know that we will be doing our best to help you with your concern.  
 Jingky: Are you a part of the Family and Friends program from AT&T?
 Moto Customer: no 
 Moto Customer: i dont want it from a carrier
 Moto Customer: I want it off plan 
 Moto Customer: no verizon 
 Moto Customer: no at&t
 Moto Customer: no tomobile 
 Moto Customer: no sprint 
 Moto Customer: i want it unlocked
 Jingky: You can actually purchase it without a plan. However, the phone is not yet available for other carriers at  the moment.
 Moto Customer: where can i buy it off plan 
 Moto Customer: your website doesnt list it
 Jingky: At the moment, the option is not yet available since the phone is being released for AT&T at the moment.
 Moto Customer: that sucks
 Moto Customer: when can i buy off plan 
 Jingky: Further details will be provided in the coming days.
 Moto Customer: how many days
 Moto Customer: can I buy the ultra maxx off plan 
 Jingky: We do not have the estimate yet.
 Moto Customer: for the ultra maxx too ?
 Moto Customer: will that be availble off plan ?
 Jingky: We do not have further information on that yet.
 Moto Customer: why not
 Jingky: The Droid Ultra, Maxx and Mini will be out through Verizon.
 Jingky: We do not have the information if this will be available through other carriers.
 Moto Customer: i dont want that
 Moto Customer: i dont want verizon 
 Jingky: You can check our website from time to time for updates.
 Moto Customer: I want to use the moto x internationaly
 Moto Customer: will it work ?
 Jingky: Moto X will be available is Canada, US and Latin America. We do not have any details if it will be available on other countries. You can check directly with Motorola support in your area.
 Moto Customer: you dont understand 
 Moto Customer: if i buy one off plan 
 Moto Customer: WILL IT WORK IN EURPOE
 Moto Customer: do you not understand 
 Jingky: I understand what you want, but we do not have information if this phone will be available in Europe.
 Jingky: Please know that this channel is intended for Motorola products purchased in the US. 
 Moto Customer: i dont want to buy it in eurpoe
 Jingky: You may reach Motorola Support through email, chat and phone call. Here are the contact information:


For email support, the link is:

 https://motorola-global-en-uk.custhelp.com/app/utils/login_form/redirect/ask


For chat support, the link is:

 https://motorola-global-en-uk.custhelp.com/app/chat/chat_launch


For phone support, the number is:

0870-9010-555
 Moto Customer: I 
 Moto Customer: DO
 Moto Customer: NOT
 Moto Customer: WANT
 Moto Customer: TO
 Moto Customer: BUY 
 Moto Customer: IN 
 Moto Customer: EUROPE
 Moto Customer: I WANT TO BUY IN THE US WHERE I LIVE
 Moto Customer: AND USE IT WHEN I TRAVEL 
 Jingky: As much as I would like to provide you the information but we do not have it available.
 Moto Customer: ARE YOU NOT HEARING ME ?
 Moto Customer: WHY DON'T YOU UNDERSTAND 
 Jingky: I am.
 Moto Customer: YOU'RE AMERICAN ?
 Jingky: I am trying to let you understand that the device is for US only.
 Moto Customer: YES
 Moto Customer: I KNOW THAT 
 Moto Customer: I TRAVEL TOO 
 Moto Customer: WILL IT WORK WHEN I TRAVEL 
 Moto Customer: YOU ARE BEING OBTUSE
 Jingky: If you need any more information get in touch. Thanks from Motorola, bye!
 Jingky has disconnected.

So there you have it - The face of Motorola is both stupid and unhelpful.