However one axe to grind with US handsets is their rubbish ability to work in Europe, so we contacted Motorola to see if the Moto X worked in Europe and when we can get the Ultra Maxx.
This is the resulting transcript.
Jingky: Hi, my name is Jingky. How may I help you?
Moto Customer: Hey
Moto Customer: I wanna buy a moto X off plan
Moto Customer: how can I do this
Jingky: Good day, please know that we will be doing our best to help you with your concern.
Jingky: Are you a part of the Family and Friends program from AT&T?
Moto Customer: no
Moto Customer: i dont want it from a carrier
Moto Customer: I want it off plan
Moto Customer: no verizon
Moto Customer: no at&t
Moto Customer: no tomobile
Moto Customer: no sprint
Moto Customer: i want it unlocked
Jingky: You can actually purchase it without a plan. However, the phone is not yet available for other carriers at the moment.
Moto Customer: where can i buy it off plan
Moto Customer: your website doesnt list it
Jingky: At the moment, the option is not yet available since the phone is being released for AT&T at the moment.
Moto Customer: that sucks
Moto Customer: when can i buy off plan
Jingky: Further details will be provided in the coming days.
Moto Customer: how many days
Moto Customer: can I buy the ultra maxx off plan
Jingky: We do not have the estimate yet.
Moto Customer: for the ultra maxx too ?
Moto Customer: will that be availble off plan ?
Jingky: We do not have further information on that yet.
Moto Customer: why not
Jingky: The Droid Ultra, Maxx and Mini will be out through Verizon.
Jingky: We do not have the information if this will be available through other carriers.
Moto Customer: i dont want that
Moto Customer: i dont want verizon
Jingky: You can check our website from time to time for updates.
Moto Customer: I want to use the moto x internationaly
Moto Customer: will it work ?
Jingky: Moto X will be available is Canada, US and Latin America. We do not have any details if it will be available on other countries. You can check directly with Motorola support in your area.
Moto Customer: you dont understand
Moto Customer: if i buy one off plan
Moto Customer: WILL IT WORK IN EURPOE
Moto Customer: do you not understand
Jingky: I understand what you want, but we do not have information if this phone will be available in Europe.
Jingky: Please know that this channel is intended for Motorola products purchased in the US.
Moto Customer: i dont want to buy it in eurpoe
Jingky: You may reach Motorola Support through email, chat and phone call. Here are the contact information:
For email support, the link is:
https://motorola-global-en-uk.custhelp.com/app/utils/login_form/redirect/ask
For chat support, the link is:
https://motorola-global-en-uk.custhelp.com/app/chat/chat_launch
For phone support, the number is:
0870-9010-555
Moto Customer: I
Moto Customer: DO
Moto Customer: NOT
Moto Customer: WANT
Moto Customer: TO
Moto Customer: BUY
Moto Customer: IN
Moto Customer: EUROPE
Moto Customer: I WANT TO BUY IN THE US WHERE I LIVE
Moto Customer: AND USE IT WHEN I TRAVEL
Jingky: As much as I would like to provide you the information but we do not have it available.
Moto Customer: ARE YOU NOT HEARING ME ?
Moto Customer: WHY DON'T YOU UNDERSTAND
Jingky: I am.
Moto Customer: YOU'RE AMERICAN ?
Jingky: I am trying to let you understand that the device is for US only.
Moto Customer: YES
Moto Customer: I KNOW THAT
Moto Customer: I TRAVEL TOO
Moto Customer: WILL IT WORK WHEN I TRAVEL
Moto Customer: YOU ARE BEING OBTUSE
Jingky: If you need any more information get in touch. Thanks from Motorola, bye!
Jingky has disconnected.
So there you have it - The face of Motorola is both stupid and unhelpful.